Several times in the past few years, I contracted with BTN for some restoration services. Both times I was contacted by Tim Martino, who scheduled the work to be completed... read more that I required at my home. Both times on the day the work was being completed, Tim arrived with his team, surveyed the work areas, and instructed his team on how he wanted the work to be completed. The team was extremely professional, worked diligently to complete the work on time and most important, correctly. After the team left, Tim contacted me on both projects to confirm I was happy with the work that was completed and if I had any concerns or questions which I did not. I was very happy with the results of both projects and certainly would recommend BTN to anyone who needs to the work they do, done for them.

Steve Martino - Resident of Winding River Plantation - Bolivia NC

We were very pleased with Back To Normal and Tim Martino, with no family in the area, he assured us he would always be there to answer any questions we... read more had and walked us thru the whole process. Since we had water damage in the kitchen, all our wood floors had to be taken up with scraping and loud machines. The work staff were always checking on us and ready to offer any help they could. I am so glad we used Back To Normal and would not hesitate to use them again and recommend them to anyone who would ask me about the company.

When we had a water leak upstairs and water leaking through a ceiling light fixture on the lower level; I freaked out and called our insurance agency. We did not... read more want to file a claim if it wasn't necessary, however were very concerned with an electrical fire, etc. The insurance company sent their preferred contractor (I was not aware that someone was coming to our home and was told I would get a call from them). Not even minutes later a guy calls and says he is in front of our house and came in talking about needing to immediately ripping out walls, etc. Luckily, I said I was not ready to make that determination and he stormed off rather rudely. I was sharing this and asking a neighbor questions about the situation. He mentioned that I give Back to Normal Restoration a call. I did, they showed up that evening, took a look around and gave me their opinion, our options, as well as a time frame per their schedule to expect anything be completed (this is during the pandemic). My husband and I spoke about it that evening and notified the insurance company the following day that we have chosen a different contractor. Back to Normal Restoration then worked with our insurance agency to get it all financially coordinated and kept us in the loop at every step. The crew was very professional, kind and courteous of our belongings during the process. We could not be happier and I would recommend Back to Normal Restoration to anyone. They are extremely efficient and work for their customers, doing right by them and being very informative navigating the insurance aspect. Highly recommend their work!